We are looking for an IT specialist to maintain, upgrade and manage the software, hardware, and networks of our clients.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Install and configure software and hardware
Manage network servers and technology tools
Set up accounts and workstations
Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies
Build technical documentation, manuals, and IT policies
Proven experience doing system administration, network administration or similar role
Experience with databases, networks (LAN, WAN), and patch management
Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
Familiarity with various operating systems and platforms
Resourcefulness and problem-solving aptitude
Excellent communication skills
Professional certification (e.g. Microsoft 365 Certification) or Cisco Certified Technician) is a plus
This Job Is Ideal for Someone Who Is:
- Dependable — more reliable than spontaneous
- Adaptable/flexible — enjoys doing work that requires frequent shifts in direct contact with customer.
Primary Job Responsibilities: Support the Network Engineering Team on ongoing and special projects that introduce network innovation and enhance network functionality.
Work closely with Cynthetic Systems colleagues on the Systems and Help Desk teams to troubleshoot physical network layer issues.
Work with Cynthetic Systems colleagues on the Firewall Team to ensure network access control and encrypt tunneling.
Demonstrate creative thinking
Create and maintain network diagrams, SOPs, and other documentation
Prepare thorough and thoughtful weekly status reports.
Great communication skills while interfacing with clients as well as other contractors on a daily basis..
Experience and Qualifications*: * 2 – 5 + years of network engineering experience
Experience capturing requirements, developing plans in alignment to technical and functional requirements, and managing the testing, integration, and release of enterprise network services
Experience providing networking solutions, including requirements gathering, architecture design, testing, implementation, documentation, and operational support
Advanced knowledge of VoIP networking systems, excellent troubleshooting skills, and knowledge of internet security.
Ability to solve problems by identifying causes, gathering and processing relevant information, and recommending solutions
Cisco switch/router CLI * Putty/Secure CRT
Advanced LAN/WAN fundamental concepts
Experience supporting VPN fundamental concepts through Cisco ASAs
Cisco WLC Wireless fundamental concepts
Self-directed and take direction well
Have the ability to develop plans that consider importance, urgency, risks, and the best interest of the customer
Have excellent verbal and written communications skills
Works well both in a team environment and independently
Excellent interpersonal and organization skills
Excellent oral and written communication skills *Preferred Skills and Certifications: *
Cisco Prime Monitoring/Management
Sales Development Respresentative
A great Sales Development Representative (SDR) is key to our success in new business sales contact activities positioning Cynthetic Systems to specific business lines. You will be responsible for excelling at the following sales motion activities: initiating prospect relationships via outbound telephone calling, enabling value driven conversations, driving customer/prospect interest throughout the early stages of the sales cycle and partnering with field sales on appropriate sales activities to achieve revenue quota objectives.
Initiate, maintain and master on-going relationships via telephone with each prospect on the basis that each communication provides value to the prospect
Understand prospect’s business and information security environment
Articulate clearly a technical acumen and understanding to each prospect
Intuitively and proactively understand prospect concerns and facilitate escalation to the appropriate Direct Sales team resources
Position and match Cynthetic Systems capabilities to each prospect business driver and challenges
Perceived as a prospect advocate/peer to ensure all potential service objectives will be addressed
Enable a positive sales experience with all prospects
Grow revenues for assigned territory by identifying potential Managed Security Services and Professional Services opportunities
Minimum 2 years of experience in a team oriented environment
Minimum of 2 years of experience in direct sales / inside sales / lead generation / agency recruiting / and/or a college graduate with a strong desire for a career in professional sales
Strong ability and awareness to grasp complex, sophisticated solution service sales processes and position effectively to prospects
Ability, passion and desire to conduct outbound telephone activities on an everyday basis
Bachelor’s Degree or higher
2 years of experience in phone-based direct sales, inside sales, lead generation, agency recruiting, or recent college graduate with the desire and aptitude for a career in professional sales
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